At Intencode, we strive to ensure customer satisfaction through our transparent refund and cancellation policies. These policies are designed to protect both our customers and maintain the quality of our services.

Cancellations will only be considered if the request is made within 2 days of placing the order.

Cancellation requests may not be entertained if orders have been communicated to sellers or are out for delivery.

We do not accept cancellation requests for perishable items like flowers and eatables.

Report damaged or defective items to customer service within 2 days of receipt.

Product quality issues must be reported within 2 days of receiving the product.

For warranty-covered products, please refer issues to the manufacturers directly.

Approved refunds will be processed within 2 to 10 days by Intencode India Private Limited.

About Our

Our refund policy is designed to ensure customer satisfaction while maintaining fair business practices. We process all valid refund requests promptly and efficiently, subject to our terms and conditions.

Cancellation Timeline

All cancellation requests must be submitted within 2 days of placing the order. After this period, cancellation requests may not be accepted unless there are exceptional circumstances.

Product Quality

If you receive a product that doesn't meet quality standards, report it within 2 days. Our customer service team will evaluate each case and take appropriate action.

Refund Processing

Once approved, refunds are processed within 2 days. The actual time for the refund to reflect in your account may vary depending on your payment method and banking institution.

Special Cases

Perishable items have special refund conditions. While we don't accept cancellations, we may offer refunds or replacements if quality issues are established upon delivery.